Our company is primarily in the Service Industry. This implies that we thrive on the patronage of our clients and customers. Management believes that only satisfied customers return to do more business and customers can be satisfied when quality services is rendered to them. Consequently, our activities and functions will be geared toward the “attainment of quality services”

The Company’s Policy on Total Quality is based on the under listed 5 critical success factors.

1. Satisfied and well-motivated workforce.
Assignment of experienced, competent and qualified personnel to all duties. The annual review of staff and staff’s progression will focus on quality performance as a yardstick. Staffs at all categories are to be given opportunity to improve themselves and to learn on the job. Furthermore, Management will introduce incentives to encourage quality performance.

2. Mutual agreement of scope of work. The scope of work as agreed upon between the client and the Company must be Documented. It is the responsibility of the staff to clear any ambiguity that may arise in schedule of work, scope, timing etc. This principle ensures “Doing the work right the first time”. The staffs are happy and the customer is happy.

3. Use and general compliance with

· Client’s standard specifications (if any).

· Internationally accepted standards and specifications as applicable to the scope of work such as ISO, BSS but the client’s standard specification should take precedence.

· Project Quality plan as may be proposed and agreed upon with the client prior to the commencement of any project.

4. Use of quality products, plants, equipment and standard tools.

5. The Feedback system.
Company staff should build in their project quality plans a feedback system, which will afford the client the opportunity of regular review before the final completion of services.